Utah Telemedicine Policy

Telemedicine in Utah: Policies

Utah is making strides towards telemedicine success! In 2015, the Utah Education and Telehealth Network was granted $2,000,000 in funding, and has since been working tirelessly on expanding access to broadband internet and telehealth technology. Utah is also part of the Interstate Medical Licensure Compact, which helps out-of-state providers more easily deliver virtual care to Utah patients.

Utah Medicaid Guidance: Telehealth Q&A for COVID-19 Emergency

In response to the COVID-19 emergency and the potential for Medicaid members to experience decreased access to needed services, Utah Medicaid is clarifying its policy regarding the delivery of covered services via telehealth. While some components of the guidance reflect Medicaid’s ongoing policy, other parts pertain to the emergency time period. Utah Medicaid is currently defining this period to extend through the end of the month in which the Emergency Declaration Period ends.

What types of services can be delivered through telehealth?
Any covered Medicaid State Plan service that is clinically appropriate, does not require hands-on care, examination, testing or interaction with the Medicaid member, and can be reasonably accommodated, may be provided through telehealth.

Can telehealth be utilized statewide?
Yes, telehealth can be used to deliver services statewide.

Must a reimbursable telehealth service include video/teleconferencing?
No, while use of video/teleconferencing is typically required, a telephone call between the provider and the member, when clinically appropriate, is permitted at this time.

Does Medicaid cover telephonically delivered services and how does a provider bill for telephonically delivered services?
During the PHE, Medicaid allows for services to be delivered telephonically when medically appropriate. At this time, Medicaid does not currently cover telephonic service codes 99441-99443 for physicians, or 98966-98968 for non-physicians. Providers should bill the face-to-face E/M codes with the appropriate place of service or modifier attached to the claim.

How does a provider bill for telehealth services?
For fee for service claims submitted directly to Medicaid, the provider must bill using “place of service – 02” when submitting a professional claim (CMS 1500) and using a “GT modifier” when submitting an institutional claim (UB-04). For Medicaid Managed Care Plans, please contact the plan the member is enrolled in for additional information.

Are Medicaid Managed Care Plans required to follow Medicaid’s policy?
Yes, by contract, managed care plans that contract with Utah Medicaid are required to follow Medicaid’s benefit and coverage policies.

What documentation must be kept for telehealth services?
At a minimum, the provider should follow current policies regarding documentation of delivered services.

Is the rate paid to the provider for services delivered via telehealth different than services delivered in person?
No, the rate is the same whether services are delivered in person or through telehealth.

Are either the provider or Medicaid member required to have special equipment or computer applications to participate in telehealth?
It depends. The previous general definition of telehealth typically involved videoconferencing equipment in a clinician’s office and another remote site that was usually another clinic or medical office. Based on rapidly evolving guidance from the Centers for Medicare and Medicaid Services (CMS) and the federal Department of Health and Human Services (HHS), at this time, we are including a broader concept of telehealth services to include a Medicaid member’s home or other community setting.

Depending on the type of service provided, more traditional telehealth equipment may still be utilized, but for other services, use of more routine telephonic/video chat software may be utilized.

Will Medicaid be making any permanent changes to its telehealth policy?
Yes, there are several changes that will soon be made. These include, use of telephone only telehealth for certain services, reimbursement for originating site and use of asynchronous telehealth (store and forward) for certain services.


State Policy Overview

  • Medicaid
  • Private Payers
  • Parity