Independent plans are $150 per provider per month, providers may cancel at any time.

Once we receive your trial request and payment info is on file, you will receive an implementation worksheet. Upon completion, our team will finish configuring your account. At this time, providers in your group will receive emails providing access to our platform and online training modules.

Typically it takes about two weeks for an independent or small group practice to complete onboarding and go ‘live’. It can be completed in a few hours if you’re motivated, but two to three weeks is normal.

Yes. Video visits are often reimbursable at the exact same rate as a comparable in-person service.

Commercial payers generally cover video visits, in many cases they are required to by state law. Traditional medicare restricts the location of the patient, so video visits are generally an uncovered service. We verify eligibility for every appointment, and in the case that video visits are determined to be an uncovered service, we’ll allow you to collect a self-pay rate from the patient.

We do not charge an additional fee, however standard credit card processing fees of 2.9% plus $0.30 per transaction apply.

The patient is required to enter a credit card in order to enter the appointment. Upon completion of the appointment, the provider will indicate the appointment type, and charge the appropriate amount. Co-pay, deductible, self-pay rates will apply the same as an in-person visit.

No problem, we can turn that feature off.

In-app chat is by far the fastest and most efficient way to receive help for live appointments.

Patients have the option to use our iOS or Android mobile application to access their appointment. Providers may access appointments from any laptop or desktop via our web platform.

Yes. Privacy and security are our top priorities. All of our solutions are designed with HIPAA in mind. We will execute a BAA as part of the sign-up process.